Why would I want to digitise my old photographs?

Digitising your old photos means you can share them with the people who were there at the time, no matter where they are today — and ensures your family's history lives on for future generations, even those not yet born. Physical photos fade, get lost, or are damaged. Digital copies last forever and can be accessed from any device.

How do I get my photos to Vintage Photo Lab?

Throughout the UK we collect via overnight courier and send you everything you need, including an Apple AirTag so you can track your photos in real time. For London, the M25, and within 30 miles of our office in Marlow, Buckinghamshire, we offer free doorstep collection by our own driver.

Which areas does Vintage Photo Lab cover?

Our photo scanning service covers the entire UK. Standard orders use an overnight courier with an Apple AirTag tracker included. Customers in London, the M25, or within 30 miles of Marlow, Buckinghamshire, can use our free personal driver collection service.

Will my photos be safe?

Yes. We have been operating since 2012 and have never lost a single photo. We never allow customers to send photos by post — we centralise all collections and returns. All UK courier shipments include an Apple AirTag tracker, and London collections are handled in person by our own team.

Can you keep my photos in order?

Yes. Anything that arrives in an obvious batch or ordered in a particular way is kept in that order and returned the same way. You can pack different batches in envelopes or zip-loc bags and write a brief description — we will use this to name your digital folders.

Should I choose 300dpi or 600dpi scanning?

300dpi produces high quality scans suitable for reprinting at the photo's original size. 600dpi offers more detail and protection against pixellation if you scale images up, but files are much larger and scanning takes longer, hence the additional charge. If you are unsure, call us and one of our experts will advise you.

Do I need to count my photos before sending them?

No. Our scanners count your photos as we process them. For a ballpark estimate, a shoebox packed end to end holds around 1,000 photos. If you would like a quote, send us some smartphone photos of your collection and we can advise.

What size photos can you digitise?

We can digitise photographs of any size. Our standard loose photo pricing covers photos up to A4. Anything larger is processed on a flatbed scanner at album pricing (up to A3). For anything larger than A3, please get in touch for a quote.

How long will my order take?

Typically your photos are scanned within 1–3 days of arriving at the Lab. Turnaround times can vary depending on how busy we are. If you are working to a deadline, please get in touch and we will do our best to expedite your order.

Can I bring my photos to you in person?

Yes, by appointment. We are located in Marlow, Buckinghamshire. Get in touch to arrange a time and we will provide the full address details.

Should I write on the back of my photos before sending them?

Please do not write on the back of your photos. New ink can transfer from the back of one photo onto the front of the next, causing marks and streaks that are difficult or impossible to fix and can damage both your photos and our scanners. Old existing annotations are fine.

I am worried about the content of some of my photos — is that a problem?

Not at all. Most photo collections include holiday high jinks and a smattering of nudity. We have seen it all before and our technicians are focused on the scanning quality, not the content. If you are concerned, just get in touch.

Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Vintage Photo Lab (“Vintage Photo Lab”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit our website, use our services, interact with our advertising (including LinkedIn Lead Gen Forms), or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means any individual whose personal information we process in connection with the Services.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this page and update the “Last updated” date. Where required by applicable law, we will also notify you in another appropriate way.

How We Collect and Use Your Personal Information

We collect personal information about you from different sources in order to provide and improve the Services. The information that we collect and use depends on how you interact with us.

Information We Collect Directly from You

Information that you provide directly to us may include:

Basic contact details such as your name, postal address, telephone number and email address.
Order information such as your billing address, shipping address, payment confirmation, email address, telephone number and order history.
Account information such as a username, password and other information used to access any account you create with us.
Shopping information such as the items you view, add to your basket or wishlist.
Customer support information such as the content of messages you send to us by email, phone or via our website forms.
LinkedIn Lead Gen Form information such as your name, email address, job title, company, and any answers you provide to questions on our LinkedIn forms.

If you choose not to provide certain information, you may not be able to use some parts of the Services (for example, we cannot fulfil an order without payment and contact details).

Information We Collect Automatically (Cookies and Usage Data)

When you visit our website or interact with our emails or ads, we automatically collect certain information about your device and how you use the Services (“Usage Data”). This may include your IP address, browser type and version, device identifiers, time zone setting, operating system and platform, information about how you navigate and use our website, and information about how you interact with our content.

We use cookies, pixels and similar technologies (“Cookies”) to collect this information. Cookies help us to operate and improve the website (for example by remembering your preferences), perform analytics and, in some cases, tailor advertising.

Information We Obtain from Third Parties

We may receive information about you from third parties, such as:

Service providers who support our website and Services (for example, Shopify and web hosting providers).
Payment processors who collect payment information (such as card details and billing address) to process your payments.
Advertising and analytics partners (such as LinkedIn and other social media platforms) who may provide information about your interaction with our ads and forms on their platforms.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing products and services: to process and fulfil your orders, take payment, arrange shipping and returns, manage your account and provide customer service.
Operating our website: to operate, maintain and improve our website and online Services.
Marketing and advertising: to send you marketing communications (where permitted by law), to manage our advertising campaigns and to show you relevant offers and content, including on platforms such as LinkedIn.
Security and fraud prevention: to detect, investigate and help prevent fraud, unauthorised activity and other illegal or harmful actions.
Legal and compliance: to comply with our legal obligations, enforce our terms and protect our rights and the rights of others.
With your consent: where we rely on your consent for a particular use of your information, for example to send certain direct marketing communications.

LinkedIn Lead Gen Forms

When you submit a LinkedIn Lead Gen Form in response to one of our LinkedIn ads, LinkedIn will share with us the personal information that you choose to submit on that form. This typically includes your name, contact details, job title, company name and any other information requested in the form.

We use the information collected through LinkedIn Lead Gen Forms to:

Respond to your enquiry or request (for example, to send you information you requested or to contact you about our services).
Follow up on your interest in our products and services, including by email or phone.
Measure and improve the performance of our advertising campaigns.

Where required by law, we will only send you marketing communications if you have given your consent (for example, by ticking a consent checkbox on the LinkedIn form). You can withdraw your consent at any time by following the unsubscribe instructions in our emails or by contacting us using the details in the “Contact” section below.

Cookies

Like many websites, we use Cookies on our site. These Cookies help us to operate the site, remember your preferences, run analytics and, in some cases, show you relevant advertising. For information about Cookies used in connection with our Shopify-powered store, please see https://www.shopify.com/legal/cookies.

You can usually set your browser to refuse all or some Cookies, or to alert you when websites set or access Cookies. If you disable or refuse Cookies, some parts of the website may become inaccessible or not function properly.

How We Disclose Personal Information

We may share your personal information with the following recipients for the purposes set out above:

Service providers who perform services on our behalf, such as IT and hosting providers, payment processors, logistics and delivery partners, customer support providers and analytics providers.
Advertising and marketing partners, including social media platforms such as LinkedIn, to help us deliver and measure our marketing and advertising campaigns. These partners will use your information in accordance with their own privacy notices.
Professional advisers such as lawyers, accountants and insurers, where necessary in the course of the professional services that they provide to us.
Corporate transactions, if we are involved in a merger, acquisition, reorganisation or sale of assets, in which case your information may be transferred to the relevant third parties.
Legal and law enforcement, where we are required to do so by law or where we consider it necessary to protect our rights, your safety or the safety of others.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including to provide the Services, comply with legal, accounting or reporting requirements and resolve disputes. The appropriate retention period will depend on the type of information and the purpose for which it is used.

Your Rights

Depending on where you live, you may have certain rights in relation to your personal information, which may include the right to:

request access to the personal information we hold about you;
request that we correct any inaccurate or incomplete personal information;
request that we delete your personal information in certain circumstances;
object to or request that we restrict our processing of your personal information in certain circumstances;
withdraw your consent where we rely on consent to process your personal information; and
request the transfer of your personal information to you or a third party, where technically feasible.

You can exercise these rights by contacting us using the details in the “Contact” section below. We may need to verify your identity before responding to your request.

International Transfers

We are based in the United Kingdom, and your personal information may be transferred to and processed in countries outside of the UK and the European Economic Area that may have different data protection laws. Where we transfer your personal information in this way, we take appropriate steps to ensure that it is protected, for example by using standard contractual clauses approved by the relevant authorities where required.

Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children

Our Services are not intended for children and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us using the details below so that we can delete the information.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, you can contact us at:

Vintage Photo Lab

The Granary, Bisham Grange, Temple Lane, Marlow SL7 1RS, United Kingdom

Telephone: 0207 019 9009

Email: hello@vintagephotolab.com