Exceptional service, from a company that cares

Life is challenging enough without worrying whether a company will let you down or sell you short. We understand what it’s like to trust someone with something irreplaceable — and we take that responsibility seriously.

Our promise is simple: We’ll treat your photos — and you — with the same care, honesty and attention to detail we’d want for our own family memories.

A different kind of service

We’re proud to provide the kind of customer service people describe as “from a bygone era.” Every question gets a reply. Every issue gets resolved. And if something ever goes wrong — which is rare — we’ll act quickly, take ownership, and put it right without hesitation.

Our founder's word

“We know what trust feels like when it’s earned. That’s the kind of business we run.”

Ed Padmore, Founder, Vintage Photo Lab

Best wishes,

Ed Padmore, Founder