We collect, we scan & we return. There is a bit more to it than that. But we've done the worrying, so you don't need to.
Use one of our Fixed Price Services if you have only one media type and a smaller number photos. Choose Custom Order for anything else, for larger amounts of scanning or if you have more than one media type. Keep an eye out for our courier pack which should arrive in your next available First Class post. If you are sending anything larger than a shoebox (fits perfectly into our courier envelopes) we'll be sending you a shipping box. Pre-paid courier shipping labels are provided, along with an Apple AirTag (small tracking device) so we can track your photos in real time on their way from you to us.
For nationwide orders, pick a day and time-slot for your home courier collection and we'll book it for you. For London/M25 and local collections (within a 30 mile radius of Marlow, Bucks) we'll be in touch via email or telephone to confirm your in-person driver collection.
The moment your photos arrive at the Lab, you'll receive an email from us confirming their safe arrival. As soon as we finish processing your order, you will get another email with a link to view and download your scans. As soon as you confirm you are happy with the results, or seven business days after that, we'll return everything to you using the same method as the one we used for collection.
Now you have all your old photos preserved for generations to come. If you need help with any digital organising or to make sure they are easily accessible from anywhere you need them (all your devices, including phones, tablets and TVs) we can help you do this via a screen sharing video call. You can then share your old photos with family, old friends and other loved ones wherever they are in the world. We can also help you print new photo books and other photo gifts using your new scans.
That's why we wrote our information blog. It has everything you could possibly want to know about our service. Be prepared, it is rather long.
Photo scanning 101
